Frequently Asked Questions

No. LOKI is for every company with documents, emails, and a database: law firms, retailers, and service providers as much as machine builders. MINERVA comes in when you manufacture and want AI all the way to the machine.

IGNAITE is the platform. LOKI, the assistant, for every company. MINERVA, the assistant for manufacturing, on our own hardware. Both also run on their own. Combined, they share one memory.

Because independence starts with the stack. We're not a wrapper around third-party services: owning the stack from chip to answer brings AI right to the machine and makes you independent of vendors.

Custom GPTs are chat interfaces with a system prompt and uploaded documents. On cloud servers. LOKI is a tool-calling agent: it queries your databases live, generates ready-made Word and PowerPoint documents, and logs every step. On your hardware. If you use Custom GPTs and are happy with them, you have a different use case. If you want to automate actions and AI that grows with you, you need a different architecture.

Yes, via the REST API. LOKI already has a complete API for documents, collections, databases, and chats. Anyone who wants to build their own frontends, workflows, or integrations can do so. An official skill SDK for tools and workflows is in planning.

Fixed packages with a monthly price scaled to your user count (Starter, Pro, Enterprise), plus a one-time setup including server hardware. We share the concrete figure in a first conversation, tailored to your needs. The license always covers unlimited users; operations, maintenance, support, and all updates are included. And you test risk-free: 30-day money-back guarantee.

The license itself is unlimited. Only the hardware's computing power is finite. The packages make sure your system is sized to perform for your user count. When your team grows, the hardware simply grows with it.

Yes. All product updates and new features are part of the license and applied by us. No extra costs, no project effort on your side.

Yes. Server hardware sized to your user count is included in the setup fee. Optionally, you can lease the hardware instead of buying it.

You start as a regular customer. If LOKI doesn't convince you within the first 30 days, you get your money back in full. So you test without any risk.

We handle setup, operations, maintenance, and updates of your LOKI environment, from the Pro package with proactive monitoring on top. Your IT doesn't need to build AI expertise. You simply use the product.

For the local AI server we use industry-leading edge AI hardware. We set them up at your site and handle operations & updates. A single unit is sufficient for smaller operations; if you need more capacity for concurrent queries, additional units simply stack. On the shop floor, we deploy our own MINERVA edge boards. The hardware is included in the setup, belongs to you (leasing optional), and stays behind your firewall.

For operation, yes. The solution runs entirely offline. For optional support and updates we provide secure, customer-controlled remote maintenance that you can disable at any time.

We use open-source language models selected and deployed for your specific use case. No API calls to OpenAI, Anthropic, or Google. Inference happens entirely on your hardware.

Yes. Your data never leaves your network, there is no third-country transfer, and we are EU AI Act ready. The on-premises architecture makes data protection technically guaranteed rather than merely contractual.

Yes. We integrate data sources such as document repositories (SharePoint, Nextcloud, file shares), ERP and CRM systems, email servers, and machine controls. Typically without changes to your existing infrastructure.

Always the same, always predictable: demo, paid evaluation, pilot, rollout. After the demo you know exactly what LOKI delivers for you before you commit.

Typically a few weeks. The exact effort depends on your data landscape and the systems being connected. We accompany the entire process and only hand over when everything runs in production quality.